Help center Help center


I have lost my mobile phone. How do I reset my Google authenticator?
If you want to remove your Google authenticator 2FA, please contact us. After we receive your application, for the safety of your account, you are required to answer several security questions correctly in order to remove the 2FA.
When can I contact the support team?
Our support team is available 24/7. The chatbot can provide quick solutions to the most common problems. You can also contact an operator through the chatbot or submit an email to [email protected]

Despite the method you choose, we will do our best to assist you quickly and professionally at all times.
Is the verification process (KYC) required at
Here at, we want to create the most convenient environment for our players. As a result, in order to begin playing at, you are not required to submit any personal details about yourself.
If a player creates a withdrawal request, it's necessary to confirm the crypto wallet's address and it's recommended to add a phone number to your account. reserves the right to ask for any KYC documentation and to use additional procedures and means to verify your identity (KYC). The access to your Players Account may be blocked or closed if we determine that you have supplied false or misleading information.
Would you like to cooperate with
Questions regarding the cooperation with or suggestions can be sent to [email protected]. Our affiliate department will review your request and contact you as soon as possible!
What is responsible gaming policy?
Gambling is the source of entertainment, fun, and excitement for the majority of our users. We are aware that gambling can have negative side effects for some clients.

In case harmful side effects are already evident, we will try to take active steps to minimize their impact. Please, go to "Responsible Gaming" section to learn all the necessary information regarding the principles of Responsible Gaming.
Who can play at
We accepts only customers who are at least 18 years old. If the laws of your country of residence specify a different age for being eligible for online gambling, then you must also comply with such laws.

It is the sole duty of the players to confirm that participating in promotions and playing at are both legal in the gambling jurisdiction in which they reside.
What is your money laundering policy?
The Company has a strict anti-fraud policy, and, accordingly, we use a wide range of anti-fraud tools. Suggests that all funds put into must be used exclusively for gambling-related expenses.

To ensure effective counteraction to money laundering, we require you to wager any deposit one time. It implies that a player must place a total amount of bets that is one time bigger than the deposit before requesting for a withdrawal of funds associated with that particular deposit.

Here's an example. You deposit 150 USDT. Then, you should stake a total of 150 USDT before requesting a withdrawal.
How long does it take to deposit and withdraw?
Withdrawal processing may take up to 6 hours, in some cases may be postponed for a longer period.
Why can't I see all casino games after I have logged in?
If some games are not visible after you have logged in then it might be because you are from a country that is not supported for those games.

Certain countries are blocked by some game providers, so those games are hidden.
Why can’t I see all games when I switch currency?
Different games might appear when you pick a different currency because not all games support all currencies.
What should I do if my game hangs or there is a problem?
If you encounter any technical problem while playing our games, please try to refresh the game. Normally it will work after refresh. Should the problem persist, please contact us.
How to clear cache and cookies?
Cookies are files created by sites you visit. They help your online experience by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit.

In some instances clearing cache and cookies can help you, we prepared an article on how to clear cache and cookies based on your browser.

Chrome / Windows / Mac
On your computer, open Chrome
At the top right, click More
Click More tools. Clear browsing data
At the top, choose a time range. To delete everything, select All time
Next to "Cookies and other site data" and "Cached images and files," check the boxes
Click Clear data

Chrome / Android
On your Android phone or tablet, open the Chrome app
To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings”
Tap on the “Privacy” category and then select “Clear browsing data.”
Here you can personalize your selections for which cookies to delete by selecting a specific time range
Once you have made your selections, you can then check “Cookies and site data.” Uncheck all the other items
Tap Clear data.

Chrome / iOS
On your device, launch the Chrome app
At the top right, tap on the three dots, scroll down and then select “Settings”
Under settings, tap “Privacy” then “Clear browsing data”
Select “Cookies, site data,” and uncheck all other items
Tap on “Clear browsing data”
Then select “Done”

Firefox / Windows / Mac
Open Firefox on your computer
In the upper right-hand corner of the browser, click the “menu bars,” which look like three parallel lines, and click the “Privacy” tab
Here you can select “Clear your recent history”
Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything”
Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now”

Firefox / Android
Some instructions may vary based on the type of phone you have and what version of Firefox it is running. Look for the menu icon (three bars) located at the top right corner. On older Android devices you’ll have to press the hardware menu key and then tap “More”
Go to the “Settings” menu
On the settings menu, look for “Privacy & security” and select “Clear private data”
You will then be taken to a list of what can be cleared where you can select “Cookies & active logins”
After you have made your selection, tap the “Clear data” button to finalize deleting cookies

Firefox / iOS
Open Firefox
Click on the “menu bars,” which looks like three parallel lines in the lower right-hand corner of the browser window.
Select “Settings”
Scroll down to “Privacy”
Select “Clear private data”
Make sure only “Cookies” is selected, then tap on “Clear private data”

Safari / Windows / MacOS
Open Safari
Select “Preferences” from the dropdown Safari menu
Click on “Privacy,” then on “Manage Website Data”
Click on “Remove all” from the dropdown menu

Safari / iOS
Go into the Settings menu on your device
Scroll down to “Safari,” then “Advanced,” then “Website Data”
Tap on “Clear history and website data” to clear cookies
Can I register on your website?
You must be at least 18 years old or reach the age of majority under your jurisdiction. You must be permitted to play online games by the laws applicable to you. For more information, please read our terms and conditions.
How to create an account at
To create a Player account, click the "Sign Up" button at the top right corner and type in your email, user name and password. That's all you need to do, you're ready to start gambling!
What information do I need to provide upon registration?
The only data you need to provide is a valid email address and set up a strong password for your account and user name.
How can I secure/protect my account?
There are a few steps you can take to make sure that your account is as safe as possible.
1. Make sure you use a different password for your account than the email account connected to your account or any other sites you might use;
2. Do regular virus scans on your computer to ensure no malicious programs, such as keyloggers that can gather your secure information, lurk on your computer;
3. Enable 2FA for your account by going to your 'Security' tab located within your profile's dashboard.
How can I close my casino account?
Please contact us by e-mail to [email protected] or via live chat and we will do our best to help you with your request.
How to become a VIP member in LION Club?
You can easily become a VIP who we always treat exceptionally!

We value loyalty and we are grateful for all of our players. Just keep playing at, and some fantastic LION Club features will become available for your Player account.

Don't miss your chance to get personalized bonuses, prioritized withdrawals with increased limits, immediate assistance regarding any questions, and much more! Start your journey today and become LION Club member!
Can I have several accounts at
According to our Terms and Conditions, each player is allowed to create only one /1/ personal account.

Please be aware that opening several Player Accounts with the same user may result in the termination of all of those accounts and cancellation of all payouts to the player at the Company's sole discretion.

If you have more than one account at, contact our support team immediately by sending an email to [email protected]
Can I change my username or registered email address?
Sorry, but we are not able to update this information. If you insist on changing your username and/or registered email, we suggest you close the current account and register a new one.
Can I register an account with you from my country?
There are a few excluded countries where you cannot create an account from.
You can find the excluded countries in our Terms and Conditions.
How to reset my account password?
At the top right corner of the page, click the "Login" button. Once the pop-up window has opened, click on "Forgot Password".

After that, type your email address and click "Reset Password".

Check your email inbox for a letter from If you cannot see the email, you should check the spam folder or request a new password reset. Note that you can only request a new password within 24 hours.  After, open the email and follow the password reset link. The link will redirect you back to, where you can enter your new password.
I'm experiencing technical difficulties. What to do?
We regret learning that you experienced some technical difficulties. We respectfully ask that you take a screenshot of the error you encounter and give us as much specific information as you can about your problem so that we can assist you in fixing it. Please contact us with all of these information by live chat or email at [email protected]. We are available round the clock for You, so do not hesitate to contact us.
What does "Exceeded bet limit" mean?
In case you tried to make a bet which exceeds the specified game providers limit, please decrease your bet so that it matches the bet set by the provider.
If the issue still exists after that, please send us an email to [email protected] with detailed description of your problem (title of the game, bet amount, etc.) with screenshots attached.
What is "My Wallet"?
My wallet is part of the player's account. You can view the balance of all cooperative cryptocurrencies, deposit and withdraw and query transaction records.
What if you don't have crypto?
You can also make deposits with a regular bank card —these deposits will be automatically converted to the available cryptocurrency of your choice.
Simply go to the Wallet tab of your account and click the "Buy Crypto" button to buy cryptocurrency with a bank card.

Please note that withdrawals can be requested to crypto wallets only.
How to find your transaction hash?
If your deposit is not credited yet and you would like to contact the support team to help you with that, you should first find your transaction hash because they need it to assist you properly.

You can find it in your wallet history, meaning the external wallet from which you sent the funds.

Just go to your transaction history, find the transaction to, and then you should be able to indicate your transaction hash.
Deposit hasn't been credited to account?
Please, wait a few more minutes and then reload the page. Even though crypto transactions are practically instant, it may still take some time for the payment provider to transfer money to your player's account.

Also, please check if the sum of your deposit is greater than the minimum amount of deposit accepted at Minimum deposit amount per transaction is 10 USDT or its equivalent in other available currencies.

If the previous suggestions didn't work out for you, please check if you made a deposit to an appropriate address stated in your Wallet. Keep in mind that the address for each currency is unique. For example, there will be two separate addresses for Bitcoin and Tether to make deposits to.

If you still have any questions, do not hesitate to contact us at [email protected] or live chat.
How to make a deposit?

First of all, you'll need to create an account in it will take literally a minute.

Then, log in to your account and click the wallet button in the right corner. There are more useful tools there: you can add another currency, create a withdrawal request, buy crypto with a bank card, and make a deposit as well.

How to make deposit with Gift Card?

1. Open and log in to your account.
2. Go to the Deposit menu and choose the Gift Card option.
3. You will be sent to
4. Choose the Gift Card with the amount you prefer and purchase it using any of the available payment methods offered by
5. Once you get the Gift Card, you will receive a unique Bonus Code (Deposit Code).
6. Go back to and open the “My Bonuses” menu.
7. Redeem the amount you have deposited by inserting the Bonus Code in the bonus box.

*The Gift Cards by can be used only for deposits. Users can not withdraw funds via

What happens if I have sent my deposit to another address or if I have made a deposit that is below the minimum amount limit?
Make sure you only send deposits to the corresponding depositing address of the currency you wish to use. Each currency has its own balance and depositing address. Please keep in mind we do not support cross-chain transactions.

If you send funds to a different currency address or an amount below the minimum deposit required, we will not be able to receive those transactions and consequently the funds will remain lost in the Blockchain.
What currencies are supported at is a cryptocurrency casino.

Accordingly, the website allows making bets in the following currencies only: Bitcoin /BTC/, Ethereum /ETH/, Litecoin /LTC/, Tether /USDT/, Tron /TRX/.
Do you have any non-deposit bonuses?
We do not offer any non-deposit bonuses at this time, you need to make a deposit to take advantage of our bonuses.
Is there any transaction fee for withdrawal?
No, we do not charge any fees or commissions for withdrawals — we simply send you all the requested money in full.
Please note that your bank or payment service provider may charge you additional fees for deposits, withdrawals or currency conversion according to their terms and conditions and your user agreement.
Withdrawal processing may take up to 6 hours, in some cases may be postponed for a longer period.
How long does withdrawal take?
We do our best to handle withdrawal requests as quickly as possible. The processing speed depends on the workload of our finance department as we process the inquiries in an orderly fashion. Payout requests are approved in no longer than 6 hours, but we do everything to minimize the waiting time for you.
What are the withdrawal limits at
The minimum withdrawal amount from the gaming account is 20 USDT or its equivalent in other available currencies.

The daily limit for funds withdrawal is 15,000 USDT, the weekly limit is 30,000 USDT, and the monthly limit is 60,000 USDT or its equivalent in other available currencies. VIP Gamblers can be an exception.
How to create a withdrawal request?
Please select the "Withdraw" option under the "Wallet" tab first.

Then, just enter your wallet's address and the withdrawal amount in the corresponding fields. After that, just click on the "Withdraw" button and that's it!

Do not forget to confirm your crypto wallet address beforehand by clicking the link in the email that was sent right after the withdrawal address has been added to your account.

There is no need to confirm your crypto address again if you have already done so.
What is the verification process for withdrawal at
Here at, we do everything to make things clear and easy for our customers. You don't have to disclose any personal information, and we don't do any KYC checks for withdrawals.
Your crypto wallet address is the only thing you need to verify, and doing so is completely private and secure. In some cases, a finance department will also ask you to confirm the phone number. Other than that, there are no verification procedures for making a withdrawal.
My withdrawal request was rejected. What can I do?
No worries — our support team already sent you an email with detailed instructions on how to make a successful withdrawal.

Here, we quickly observe the most likely reasons why your payout request might be rejected.

First of all, please check if you have reached the daily withdrawal limit, which is 15000 USDT or its equivalent in other available currencies. VIP Gamblers can be an exception to this rule.

Also, one of the most common issues is that players don't confirm their wallet address after creating a withdrawal request.

Anyway, do not hesitate to contact our support team at [email protected] or live chat for further assistance.
I have funds in my account's balance. Why can't I make a withdrawal?
While attempting to submit a withdrawal request, you may encounter errors for the reasons listed below:

1. The amount you inputted on the withdrawal page is not the correct format;
2. Your cash out address is incorrect;
3. You have an active bonus inside your account; 
4. An unconfirmed transaction pending on your account;
5. Your account balance is below the minimum withdrawal amount.
Why is my withdrawal on hold?
If your cash out takes longer than 10 minutes to be processed, there are reasons for this, including but not limited to:
1. unfinished account verification;
2. unconfirmed cash out address;
3. wagering requirement not fulfilled;
4. invalid cash out address;
What is a wagering requirement?
The wagering requirement or as often referred to as "rollover or playthrough" is a multiplier that represents the number of times you have to play through a bonus before you are able to withdraw any winnings.

A wager refers to the amount of money you stake, bet with each spin of reels or hand of cards.

A standard 1x (one-time) wagering requirement applies to deposits before they become cashable while playing slot games.

The wagering requirement for bonuses varies for each promotion. You are able to check the wagering requirement, along with the amount and the percentage you have wagered for your active bonus on your bonus page.
I have opted in for more than one deposit bonus, but only one was added, why?
In case you enable multiple deposit bonuses from the promotion page or from your deposit page your account will register all of your claims for the promotions. However, there will be only one bonus issued for your account per deposit.

The bonus that will be added automatically is the one that was enabled first.
Could I cancel a bonus if I started playing with the funds?
A bonus may be canceled at any moment. Please keep in mind that real money is always utilized first when playing, so should you decide to cancel a bonus mid-play, the full bonus amount you received and any winnings derived from your play will be removed from your balance.
Can I cash out my deposit funds and keep the bonus to play with?
When redeeming a bonus, the deposit amount gets locked until you meet the bonus wagering requirement, so you can only cash out if you complete the rollover, or cancel the bonus. Please note that real money is used first for playing, so should you decide to cancel a bonus mid-play, the full bonus amount you received and any winnings derived from your play will be removed from your balance.
How and where can I keep track of the wagering requirement of my bonus?
You can easily keep track of your wagering progress in the Bonuses section of your profile's dashboard.
How do I withdraw bonus funds?
In order to be able to cash out bonus funds, you will need to complete the wagering requirements of said bonus. The wagering requirement of the bonus is displayed in the Bonuses section of your profile's dashboard.
Are there any limits if I play with bonus funds?
Yes, bonuses do come with some conditions. When a bonus is added to a deposit, both the bonus and the deposit used to claim the bonus are locked until the wagering requirement of the bonus is completed, consequently withdrawing the deposit is not possible unless you either meet the wagering requirements or cancel the bonus.
What types of bonuses do you offer?
At, we have a wide selection of bonuses, depending on the promotion(s) we’re running at the time. Check out our Bonuses page to keep up to date with our ongoing promotions and the bonuses they come with.
How can I gamble responsibly?
Make sure you always view gambling as a kind of fun rather than a way to generate money. Never bet more than you can afford to lose or while being in a state and make sure you take regular breaks from gambling.
How can I set gambling limits on my account?
You can make a request to set your gambling limits via email at [email protected]
How can I remove a gambling limit?
You can make a request to remove your gambling limits via email at [email protected]
What does problem gambling mean?
Playing to a degree that starts to compromise, disrupt or damage family, personal or recreational pursuits. It often entails betting beyond your means and sometimes feeling an uncontrollable impulse to gamble. Always make sure to treat gambling as a form of entertainment and not a source of income.
How can I take a break from gambling?
Do you feel the desire to spend some time away? We stand by you entirely! For your player's account, you can choose a cooling-off time of one day, one week, or one month.
Responsible gamblers know the need of taking regular pauses. Support can be reached at [email protected].
What can I do if I find myself unable to stop gambling?
If you consider gambling starts to become a problem in your life, you can request a SELF-EXCLUSION through email at [email protected]
How can I be part of the affiliate program of
Learn everything about our affiliate program, commission, referred users and marketing material

Extra funds are always a good thing to have, especially after a bad session. Now, simply by referring other people to our site, you will earn a percentage of every bet they make.
How many points do I need to reach the next level in LION Club?
Collect points and receive awards. The more you play the more you earn!
How many required points to reach a next level?
The points that are required to reach every level are as follow:
To reach Level 1 /Yellow Lion/-  100 points are required.
To reach Level 2 /Purple Lion/ the required points are 400 points
To reach Level 3 /Pink Lion/ the required points are 800 points.
To reach Level 4 /Red Lion/ the required points are 1200 points.
To reach Level 5 /Orange Lion/ the required points are 1600 points.
To reach Level 6 /Blue Lion/ the required points are 2200 points.
What's the minimum deposit amount?
The minimum deposit amount per transaction is 10 USDT or its equivalent in other available currencies.
What are no deposit free spins?
These are free spins that you can get without deposits.
How much time do I have to claim No Deposit free spins and complete the wager requirements?
Once you claim the winning from Free Spins for registration, there are 3 days to complete the wager requirements. The received winning will be transferred as bonus balance if you complete the wager requirements on time.
How to receive the No Deposit free spins?
Press the “Claim Free spin bonus” button on your Bonus page. After that, the free spins will be credited to you. You have to complete the wagering requirement of x50 from the received winning amount in the game.
How to join the affiliate program?
Anyone with an audience, website visitors, customers, subscribers or other ways to promote and refer people to can register at to join the 777Crypto Affiliate program.